Commission for Complaints for Telecommunications Services (CCTS)
Commission for Complaints for Telecommunications services (CCTS)
is an agency independent of the telecommunications industry, whose
mandate is to resolve complaints of individual and small business
retail customers about their telecommunications services. If you
have a complaint about your services, including local or long
distance telephone service, wireless telephone service, or
Internet service, you must first try to resolve it directly with
your service provider. If you have done so and have been unable to
reach a satisfactory resolution, CCTS may be able to help you,
free of charge.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1- 888-221-1687.