Voicemail user guide
Voicemail user guide
Everything you need to set up your mailbox, record your greetings and manage your messages from any phone.
Accessing your voicemail
Dial *98 from your home phone. If you are away from home, dial your home phone number and press the * key once you hear your greeting. Now enter your password.
Once you have connected, enter your assigned telephone number and then follow the message prompts.
The system asks you to record two things: your name and your unavailable greeting.
Greetings
Incoming calls you don’t answer are directed to your voicemail. Callers hear your greeting and then record their message.
To record a greeting, dial *98 followed by your password, then press 0 for mailbox options — you will be prompted to record.
Played to the caller when you don’t answer within the specified number of rings.
Played when you are already on the phone and another call comes in unanswered. If no busy greeting has been recorded, the unavailable greeting is played instead.
Not presently in serviceRecorded instead of your busy or unavailable greeting — useful when you’re away for a few days and won’t be returning calls right away.
Folders
Folders sort and store messages on the voicemail system. Four folders exist:
New messages arrive in the New folder. Once you listen to a message without deleting it or saving it elsewhere, the system moves it to Old.
When you log in, the system opens the New folder if you have new messages; otherwise it opens the Old folder.
Retrieving your messages
After logging in you are told whether you have new or saved messages, and placed in the New or Old folder accordingly. Once you are in a folder containing messages, press 1 to begin playback.
Each message is preceded by an “envelope” announcing:
Press 1 at any time during the envelope to skip straight to the message.
Keypad reference
Keep this page by the phone — these are every key the mailbox responds to.
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| Key | What it does |
|---|---|
| {{ r.key }} | {{ r.what }} |
Call the local office at 519-879-6527 or 1-800-563-1954, Monday to Friday 8:00 a.m. to 4:00 p.m., or email support@veloxgrp.com to open a support ticket.
Looking for home phone plans?
Voicemail is $2.65 a month on top of the $32.57 line.