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01
Reliable when it matters
A dedicated home line stays up when cell service is patchy or the internet is down — and 911 knows your address.
02
Keep your eligible number
Moving to NORDEL from another provider? We transfer your existing number where it’s eligible, so nothing changes for the people who call you.
03
$32.57, plainly stated
One monthly rate with 500 long-distance minutes, call display, call waiting and forwarding already included.
04
Support from people nearby
Calls are answered at the local office in Otterville — no phone tree, no offshore script.
What’s included
One line, $32.57 a month
The first 500 long-distance minutes each month within continental Canada and the United States are included, excluding area code 867. Additional terms and rates apply.
Questions about your line or which features you already have?
Fill in the contact form →
519-879-6527 →
1-800-563-1954 →
Included with every line
$32.57/mo✓Touch-tone service and 911Emergency services have your registered service address on file.
✓500 long-distance minutesEach month within continental Canada and the US, excluding area code 867.
✓Call waiting and call displaySee who’s calling, and know when a second call is coming in.
✓Three-way callingAdd a third person to a call in progress.
✓Call forwardingSend incoming calls to another number when you’re away from home.
✓Paper billA printed monthly statement, mailed to you.
✓24/7 technical supportReach support any hour; the local office handles service visits.
Optional features
Added to your monthly bill only if you want them.
VoicemailCallers leave a message when you can’t answer.
$2.65/mo
411 directory assistanceCharged per call placed to 411.
$1.30/call
Unpublished numberYour number is kept out of the directory.
$1.60/mo
Listed numberYour number appears in the published directory.
$2.45/mo
Equipment required
ARRIS TM822 phone modem
A compatible phone modem is required for NORDEL Home Phone service.
Rental
$6.00/mo
Purchase
$143.70
Using your line
How the calling features work
Open a group for the individual features and what each one does.
Voicemail support
NORDEL Voicemail User Guide
Setting up your mailbox, recording greetings, sorting folders and the full keypad reference — printable, and written for your NORDEL line.
Your phone modem
The ARRIS Touchstone TM822
The TM822 is the telephony modem that carries your NORDEL Home Phone line. It handles up to two separate phone lines and provides an Ethernet connection for a computer or home network at the same time — one box on the shelf instead of two.
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What the lights mean
If the Power light is off, or DS and US keep flashing, the modem is not reaching the network — unplug it for thirty seconds before calling. ARRIS and Touchstone are trademarks of ARRIS.
Confirm before ordering
This information was migrated from the existing NORDEL website. Prices, equipment and service areas can change — a local associate confirms current details with you before your order is placed.
Long distance
Calling beyond the local area
Every line includes the first 500 long-distance minutes each month within continental Canada and the United States. Additional minutes are billed at NORDEL’s current rates and itemised on your monthly statement.
✓500 minutes included every month
✓Continental Canada and the US, excluding area code 867
✓Additional minutes itemised on your NORDEL bill
Switching to NORDEL
1
Tell us your address and numberWe confirm service reaches your street and that your number can transfer.
2
We handle the transferNo need to call your old provider — we coordinate the port for you.
3
A local technician connects itPlug in the handset you already own and your line is live.
Bundle & save
Add home phone to what you already have
Combine eligible services for straightforward savings and one local point of contact — one bill, one number to call, one technician who knows your setup.
Good to know
Common home-phone questions
Ready to get connected?
Tell us your address and a local associate will confirm home-phone availability and current rates on your street.